This essay will explain the different types of Inter personnel skills that are used within different health and social care settings. How Multi-idealistically Teams and other professionals use these skills, the barriers that occur within the different settings. How the different types of inter personnel skills are changed in different situations. Introducing Jean’s three stage model as a framework to further discuss these skills. How the process of this model enables professionals to communicate a process of decision making and to empower the service user to fully understand their situation..
By identifying the ranges of inter personnel communication skills, exploring group processes, which are used within the various health and social care context. By exploring these areas understandings of the deferent types of Interpersonal skills and the Importance of these when dealing with service users and their families will be explained. The importance of continual personal professional development within the work place and how this impacts on interactions with others.
Within the healthcare setting there are a variety of inter personnel skills that are applied and used daily. These inter personnel skills are used without even realizing, changeable and interlink whilst interacting with a service user, family or professionals that work within the Mute Disciplinary Team. John Heron (2002) discussed how to teach inter personnel skills to trainees, to prepare them to communicate effectively using four stages discrimination, modeling, practice and feedback.
The process enables the trainee to reflect on situations in a role play environment to build a awareness of self. This can be a lengthy process but once the feedback Is given the trainee can see any weaknesses and build up strengths they eave. John Mcleod (1994) suggests that a various amounts of counseling agencies exist for the purpose of helping people to arriving at solutions to problems, in order to direct them towards exploring the reasons behind the problem, and to expand on further awareness of why the problems occurred and how this made them feel.
This is an important part of developing professional awareness of how professionals interact with others. Some professionals are not always aware of their posture, tone of voice, and then wonder why a negative response has been received. As refashions we are always reflecting and adjusting our approaches on how we interact with people, some professionals don always remember to do this For example a newly appointed manager within a home makes changes to the running of that home, but does not Initially discuss this with the staff members.
All of a sudden the staff are not working as well, the level of commitment reduces, and the staff moral becomes low. The manager then realizes that as much as they are intending to improve the running of the home communicating with the staff Is key to have the changes become successful. Every en requires to be Involved and made to feel part of a team In order to give the best delivery of care to the service users. Inter personnel skills range from one to one 1 OFF communication, group communication, Doormat Ana Internal communication, Selenga language, verbal and non-verbal.
One to one communication is used by a healthcare professional in order to initially assess and gather information about a service user. It gives time for the professional relationship to build, not only to get to know the service user but to also build trust. The benefit of this is that the content of the concussion is at a level that everyone understands without any medical Jargon and phrases. With this type of communication the professional can also observe how the service reacts to questions asked, by observing body language, facial expressions and any silence that may occur.
Maureen Guardian (1995) suggests that by practicing empathy when communicating with a service user, seeing things from their point of view and not Just by a medical point of view can build a positive professional relationship. Some professionals at times use their position to influence a service seer to see things from the professional point of view, this can cause a barrier to communication because the service user feels that they are not being treated as a individual. That the professional is using a form of blanket suggestion and solution to their problem. Having a common ground of understanding of what it is to be achieved.
Nancy Roper et al (1996) also reinforces the importance of the various communication methods whilst also focusing on the multi racial societies, and how consideration needs to be given to this social cultural factors when communicating within this environment. To enable the service user and possibly their families to be at ease in the environment when holding a informal discussion. Taking into account where the meeting is being held, the time at which the appointment is made, is the seating appropriate for the service user, all these factors can have an impact on how the service user may react to the information being discussed.
Reducing any anxieties and stress is important when discussing possible sensitive issues. In order for communication to continue to be effective other professionals require to be involved, this would require more formal meetings. These meetings are held between many professionals. The communication is more formal and respectful of each other’s different positions and responsibilities. Opinions can be challenged within a bigger group and at times there can be power struggles within the group. Some members of the multi-disciplinary team may have difficulty in expressing opinions due to a dominant person or persons speaking over the group.
Dustman’s theory (1965) suggests that in order for a positive outcome to happen then 4 stages of process would need to be worked through within a group situation. These stages are forming, storming, morning and performing. Initially a group would meet together to discuss the issues raised, then a mix of discussions are given causing possible conflict within the group until a mutual path is agreed. These conflicts can range from differences in experience, abilities and knowledge. Whilst perceptions, emotions, beliefs and attitude can also cause conflict within a group.
Once a mutual path is agreed then its developing on that to reach a realistic goal. The group then focuses on the issues raised and not on the individual members of the group. Roper, Logan and Tierney (1996) reinforces this by identifying potential and actual problems with the service user and working together to gain realistic goals. I en mall goal to any Uninominal meeting or group meeting Is to total the best result with all the facts given. What’s best for the service user, the facilities that are available within the area, and that the goals are realistic. Person centered planning is at the fore front of any multi disciplinary meeting.
The Health Foundation (2013) states that they “See patients as equal partners in planning, developing and guessing care, to make sure it is appropriate for their needs, putting families and patients at the heart of all decisions”. At times what is suggested by the team, which could consist of General practitioners, Social Workers, Nurses, Occupational therapists, Physiotherapists, District Nurses all these professionals have a different approach, skills and knowledge to contribute to any meeting that is held. This is why conflict of opinions may arise between professionals when discussing a plan of care for an individual.
They may have obtained a mutual agreement on the next stage of how service user would be managed at home. The conflict would arise if the service user or their family would not be in agreement as they may feel that explanations have not been given clearly. These are challenges that can arise daily, some reasons could be the service users personnel choice of living environment which these changes are not taken lightly. This is where all forms of inter personnel skills by a professional is focused on by using their experience and knowledge.
Ensuring that all information is given to the service user and full reasons why certain decisions have been made. NC (2013) suggests that it is essential that all service users are given sufficient information in order to enable them to decide whether or not to accept treatment or care. By communicating each stage to the service user this will empower them, to not only come to terms with their current situation, but what choices and services they have available to them so that they can make an informed choice. Some prefer face to face communications to see initial reactions straight away.
Some professionals have difficulty with this type of communication as they are open to be challenged directly. Communication is a skill that all professionals require practice and training to understand how to develop these skills further. Jean’s (2010) three stage model the skilled helper explains how professionals can help service users to focus their situation. To be able to ask questions and step by step understand the process. The model helps to empower the person and help them to move toward managing their problems and living more effectively. The Jean’s model enables the user to map out what the issues are that require discussion.
To explore all possible solutions and what would best benefit the service user. It enables the professionals to have respect, genuineness to the subject and empathy to the service user. If good active listening skills are remembered then the outcome will be the best that can be given to the service user. Jean’s model however all stages do not always have to be considered they are adapted to the situation that requires re solving. Another element that is considered is the SMART aspect which stands for specific, measurable, achievable, realistic and time.
As each stage requires a time scale in which to be achieved. In all of this the client is at the centre of this plan taking into inconsideration their values, religion, life style. Constant reviewing and discussions needle changes to De Implemented effectively Ana walkout any Locutions to ten service user themselves. The main benefits of using this model or theory keeps the agenda focused, the service user central to the discussions, by keeping the theory of the situation in the background the service user remains central.
A person who has had a stroke may feel helpless, that their whole life has been turned upside down. Feelings of losing control of their life, people making decisions about their life can be rusticating. Jean’s model however gives opportunity to the service user to fully understand what is happening. If these other professionals where not having any input to the service user when they went home, what sort of life would they expect to lead? How easy would it be for them to come to terms with this life changing event?
It is vital that the service user has full input into any care or service that is being suggested. Service users should be totally involved and feel in control in order to help them in their recovery. Nice (2008) states that the importance of involving the errors is vital in order to devise the treatment, care with evidence to decide what the appropriate action is needed. Whilst involving the person, family and taking into consideration any cultural needs.
A service user in the community, was having careers going in four times a day to assist with activities of daily living, which they fully agreed to the help, but there came a time when the service user was having difficulty in embroiling safely around the home, which resulted in having a few falls, as much as they did not want any aids to help, the advice of the careers and the social worker involved explaining the benefits and reducing the risk to them eventually the service user excepted the aid. This was a trolley aid to help with carrying items around and to also help them be safer around the home.
To most this is an easy decision but to a person who has remained independent for so long to them it was a step back in there life. With the support, information and guidance this was excepted and the service user could see the benefits they were gaining from this piece of equipment. Jean’s Three stage Model (2010) enabled the service user to understand and except he changes to their life in accordance with good inter personnel skills. Whilst also asking questions in order for them to understand the changes. A plan of care can only be successful if the service user feels that communications have totally involved them.
This not only has an impact on how inter personnel skills are used but also how person centered care is delivered. Not all inter personnel skills are achieved easily, within different sectors of the care profession for example residential homes, community care, nursing homes all have their different challenges when dealing with different people. All of these different care sectors may have people with challenging behavior, reduced mobility, reduced hearing and eye sight, mental health problems such as Dementia, language differences, cultural differences, physical problems, learning disabilities.
All have an impact on how we communicate with individuals and how their needs are met, and also there understanding of the care process that is being implemented. Everyone has the right to be treated the same as an individual and in a non-judgmental way. Work related interactions as suggested by Maureen Guardian (1995) means that people at work require to have communication, influencing skills, and to have the ability to implement skills that are relevant to any given situation. Being able to accost Inter personnel skills develops Walt practice Ana experience.
A great deal AT what has been discussed in this essay has a lot to do with common sense. However this does not always come easy to some, by not analyzing our own behavior and others this can have a negative approach to inter personal skills, unless an action has been performed badly only then do professionals reflect on why it was bad and the impact this has on the service user. A good communication skill enable people to be valued with in the work place, improves working relationships and gives staff a sense of Job satisfaction.
Managing your own communication skills especially body language is important when interacting with others, a MIS leading gesture can change a outcome that you are trying to work toward. This is due to the fact that everyone has a different perception on words that are spoken, though it is something that is done every day, in a professional environment a spoken word is given in a constructive way for example explaining, telling, instructing, giving feedback, reasons or what is required.